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Last modified: May 2021

FoodSight is an online platform, serving as an intermediary that enables the engagement between food manufacturers (“Clients”) and providers of professional services (“Experts”) to seek and receive services in the food industry.


Please read these Terms & Conditions (“Terms”, “Agreement” and “T&C”) carefully before using the Website (“Site”, “FoodSight”, “us”, “we” and “our”). These Terms apply to all visitors, users, and others who access or use the Site and Services.



Capitalized terms used in these Terms have the following meanings:

  • “User Account” means the account a User has created on this Site, whether a Client or Expert account.
  • “Client” means a User of our Site who created an Account of the Client type and is seeking the fulfillment of services.

A Client could be a food business owner, food business team member, entity supporting in a way or another a food business owner…

  • “Commission” means the fees paid to FoodSight for its intermediary role and that are incorporated to the Proposal submitted to a Client.
  • “Expert” means a User of our Site who created an Account of the Expert type and who is offering his/her services.

An Expert could be a food industry specialist with experience in one or more of the agro-food sectors, one or more of the food safety & quality systems, can work as a freelancer on FoodSight services based on demand

  • “Expert’s Services” means the services provided by an Expert on this Site.
  • “Milestone” means a phase or activity under a Project.
  • “Deliverable” means the agreed-on outcome of each Milestone under a Project. A project can consist of one or many Milestones, for each a Deliverable agreed-on when entering into a Service Agreement.
  • “Intellectual Property Rights” means any and all intellectual property rights, existing worldwide, as well as the subject matter of such rights, including: (a) patents, copyrights, rights in circuit layouts (or similar rights), registered designs, registered and unregistered trademarks, and any right to have confidential information kept confidential; and (b) any application or right to apply for registration of any of the rights referred to in (a) above, whether or not such rights are registered or capable of being registered and whether existing under any laws or in equity.
  • “Offer” means the document submitted by an Expert to FoodSight specifying details of Expert’s Services such as the deadline, cost and output.
  • “Payment”means a payment made by the Client in return for Expert’s services.
  • “Project” means a job or services granted by a Client to an Expert on this Site and on the basis of which they enter into a Service Agreement. The Project can consist of one or many phase(s) and Deliverable(s). A Project can refer to active/ongoing or past projects.
  • “Proposal” means the response to a RFP that is submitted by FoodSight to the Client, based on the Offer received by the Expert.
  • “Request for Proposal” (“RFP” and “Request”) means a document submitted by the Client to FoodSight to request the services of an Expert.
  • “Services” means the services provided by our Site to you.
  • “Service Agreement” means the terms governing the relationship between a Client and an Expert once a Project is initiated. The Service Agreement is governed by this T&C and any other agreement, terms and Project’s details agreed on by both the Client and the Expert as long as they do not contradict or breach the law and this Agreement.
  • “Expert Agreement” means the terms governing the relationship between an Expert and the Site towards performing the Project milestone once it is initiated. The Expert Agreement is governed by this T&C and any other agreement, terms and Project’s details agreed on by the Expert as long as they do not contradict or breach the law and this Agreement.
  • “Registered User” means any User who created an Account on our Site.
  • “Third Party” means any person (including physical or moral person such as a company) who is not party to the Service Agreement between a Client and an Expert under these Terms.
  • “Users” refers to any person whether a visitor, a Registered User or any other who access or use this Site and its Services.

When using this Site’s particular Services, you shall be subject to any posted guidelines or rules applicable to such Services, which may be posted and modified from time to time. We reserve the right at our sole discretion, to change, modify, add or remove portions of these Terms by updating this posting or any linked information. Unless otherwise provided in such revision, the revised Terms will take effect when they are posted.


This Site and its components are offered for informational purposes only. This Site shall not be responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available via the Site, and shall not be responsible or liable for any error or omissions in that information.


Before you continue using our website we advise you to read our privacy policy regarding our User data collection. It will help you better understand our practices.

  • Eligibility

To register for an Account or use the Site and Site Services, you must, and hereby represent that you:

    • Are either a legal entity or an individual who is 18 years or older (or have otherwise reached the age of majority in the jurisdiction in which you conduct business) in each case who can form legally binding contracts;
    • Will use the Site and Site Services for business purposes only; and
    • Will comply with any licensing, registration, or other requirements with respect to your business, or the business for which you are acting, in case you are acting under these Terms as an Expert.
  • Profiles

By accessing our Site, you will be able to get to know the work and type of Services offered by FoodSight and gain access to information related to regulatory documents and requirements in the food industry in Lebanon, the MENA region and internationally. However, to access the totality of the Site and to be able to request or perform services, you must create an Account. For this end, you are requested to submit some personal information related to you as a Registered User.

Upon accepting these Terms, you agree to provide true, accurate, and complete information on your Account and all registration and other forms you access on the Site or provide to us and to update your information to maintain its truthfulness, accuracy, and completeness. You agree not to provide any false or misleading information about your identity or location, your business, your skills, or the services you or your business provides and to correct any such information that is or becomes false or misleading.

  • Types

To create an Account on our Site, you must indicate whether you are using it as a Client or an Expert. Accordingly, FoodSight offers you two different Account types. Once you register for one Account type, Client OR Expert, you can only use your Account to perform tasks allowed under this type of Account. In case there is a need, you can create another Account under the other type, but this will be allowed under different username and password. For example, if you already have a Client’s Account, you can create an Expert’s Account in a separate registering process following the other Account type settings.


If you are an owner of an Account on this Website, you are responsible for keeping the confidentiality of your private User details (username and password). You are responsible for all activities that occur under your account or password. You may not impersonate someone else to create an Account, create or use an Account for anyone other than yourself, permit anyone else to use your Account, or provide personal information for purposes of Account registration other than your own.

We reserve all rights to terminate Accounts, edit or remove content and cancel requests and projects at our own sole discretion in case you violate these obligations.


Under these Terms, any audio, video, text, images or other material you choose to display on this Website are referred to as your content. With respect to your content, by displaying it, you grant FoodSight a non-exclusive, worldwide, irrevocable, royalty-free, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.

By accepting these Terms, you undertake that your content must be your own and must not be infringing on any Third Party’s rights. FoodSight reserves the right (but not the obligation) to remove any of your content from this Website at any time, and for any reason, without notice.


You may post content as long as it is not obscene, illegal, defamatory, threatening, infringing of intellectual property rights, invasive of privacy or injurious in any other way to Third Parties or other users. Content has to be free of software viruses, political campaign, and commercial solicitation.

You are expressly and emphatically restricted from all of the following:

  • publishing any of the Site’s material in any media;
  • selling, sublicensing and/or otherwise commercializing of the Site’s material;
  • publicly performing and/or showing of the Site’s material;
  • using this Site in any way that is, or may be, damaging to this Site;
  • using this Site in any way that impacts user access to this Site;
  • using this Site contrary to applicable laws and regulations, or in a way that causes, or may cause, harm to the Site, or to any person or business entity;
  • engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Site, or while using this Site;
  • using this Site to engage in any advertising or marketing;
  • using the Services to transmit any computer viruses, worms, defects, Trojan horses, or other items of a destructive nature;
  • using the Services to violate the security of any computer network, crack passwords or security encryption codes;
  • trying to remove, circumvent, disable, damage, or otherwise interfere with any security-related features or other restrictions of the Services;
  • attempting to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Services, the server on which the Services is stored, or any server, computer, or database connected to the Services;
  • Attacking the Services via a denial-of-service attack or a distributed denial-of-service attack.

In some cases, and if FoodSight deem it necessary, when you register for an Account and from time to time thereafter, your Account will be subject to verification, including, but not limited to, validation against third-party databases or the verification of one or more official government or legal documents that confirm your identity, your location, and your ability to act on behalf of your business on FoodSight. You authorize us, directly or through Third Parties, to make any inquiries necessary to validate your identity, your location, and confirm your ownership of your email address or financial accounts, subject to applicable law. When requested, you must timely provide us with complete information about yourself and your business, which includes, but is not limited to, providing official government or legal documents. During verification some Account features may be temporarily limited. When a verification is successfully completed, Account features will be restored.


The Website contains features that enable you to do, among other things, the following:

  • Access regulatory documents, browse and download regulatory document related to the food industry;
  • Buy a package or item from the Toolkits e-shop page, such as ready to use templates & checklists related the food industry;
  • Upon creating an Account, Registered Users access a multi-screen dashboard where each, according to the Account type, can request services, provide services or communicate with FoodSight’s team or other Users once they enter into a Service Agreement.

Once the Client and the Expert agree on the provision of services under the Proposal, a Project is initiated and both enter automatically into a Service Agreement. The description of services, timeline, milestones, deliverables and fees/cost that both the Client and the Expert agree on form an integral part of the Project details and are binding to both the Client and the Expert. Accordingly, Users when defining a Project and before entering into a Service Agreement, should be clear as to divide, if needed, a Project into clear phases/Milestones and to attribute for each clear, separate and independent Deliverable. Each Milestone will have its own cost as to allow FoodSight to receive Payments from Client accordingly.

You should be aware that the timeline for the implementation of a Project should take into consideration that an Expert will only initiate its work when the Payment for the next Milestone is executed to FoodSight, as a guarantee of Users’ rights under these terms. Nevertheless, the Client while requested to pay immediately for the next Milestone, is granted a grace period to make the payment. Further details on this are mentioned under the specific Users Payment terms.

Once this Agreement is signed, Client approves any editing made by FoodSight admin to his request before sharing with Experts, for technical and Project requirements needs.

The usual cycle of a service is mainly as follows:

  • Submitting a request: The Client submits a Request for Proposal (RFP) to FoodSight from his Account when signed in. The RFP should be clear when describing the services and expectations as to allow any Expert to prepare an Offer accordingly.
  • Submitting an Offer: Once FoodSight receives the RFP, it chooses multiple Experts whose backgrounds meet the Client services’ requirements (and based on the experts’ selection procedure set by FoodSight) and ask them to submit each an Offer. The Offer will clearly state the time needed, fees, description of work and Milestone(s).
  • Offer terms:

If FoodSight sees that the client’s Request might exceed a period of implementation equal to 3 months (requiring more than 5 milestones per Project), FoodSight may suggest to the Client to divide the Request into 2 Projects to be handled separately.

The offer is valid for 15 days as of the Proposal date, if not signed within the set period, this offer might be subject to condition and price changes.

  • Clarification and amendment of RFP: The Expert may request FoodSight a clarification of any part of the Request for Proposal. The Client will provide via FoodSight, in a timely manner and at no cost, the inputs and relevant information to allow the Expert to submit his/her final Offer. Any request for clarification will be sent using the online tools we are offering on our Site. Should the Client consider it necessary to amend the RFP as a result of a clarification, he shall edit the related inquiry and mention the additional clarification. Accordingly, the Experts submit to FoodSight a modified Offer.
  • Evaluating Offers: Once submitted, FoodSight will review the received Offers, and decide on the most convenient one to be forwarded to the Client for approval. When deciding on the most convenient Offer, FoodSight takes into consideration criteria such as quality of work, timeline and fees.

If requested by the Client, FoodSight may leave the decision up to the Client to choose the matching Offer and the expert to work on their Project, based on their Preferences related to timeline, budget, expertise level, or other criteria.

  • Drafting a Proposal: once FoodSight decides on an Offer, it edits the Proposal to which it adds its Commission before sending to the Client for approval or comments. FoodSight shall send the Proposal to the Client within up to 10 working days from receiving the full Request requirements.
  • Commencement of Client’s Services: Once the Client agrees to the Proposal, a Service Agreement is automatically set to govern the Project (Terms & services clauses govern all requirements). Accordingly, the Client and the Expert enter into direct communication on this Site. Clients and Experts are to communicate exclusively on the Site for the purposes of the Project and are not allowed to share personal contact information; otherwise this would be considered a breach of these Terms unless exclusively allowed by FoodSight team for specific considerations and urgent matters, such as a need for on-site visit, media sharing following formats other than the ones available on the site (video conferencing, audio recording etc…). In such a case, FoodSight representative shall be present on each of the communication channels.

In fulfilling his/her obligations under these Terms, the Expert undertakes to perform the services in compliance with the highest ethical and professional standards.  In addition, Users undertake to act in good faith in their mutual relationship and towards FoodSight and to adopt all reasonable measures to ensure the realization of the Project’s required services and payments.

  • Payments
    • Once the Client and Expert enter into a Service Agreement, the Client shall make the first Payment to FoodSight as per:
    • First payment is equal to 60% of the total Project cost. Thereafter, the Client is requested to make a Payment of 60% before starting the First Milestone under the Project.
    • Last Payment from the Client would be equal to 40% of the total Project cost, and shall be submitted on the final delivery date.
    • The Client benefits from 10 working days’ grace period to choose the payment option and submit the fees, upon project initiation. FoodSight conserves the right to validate the payment submitted within 10 working days upon reception of proof of payment, based on payment modality terms. The Expert will not initiate work on the next phase until FoodSight receives and validates the associated Payment.
    • If Client fails to submit the 1st payment within 10 working days, the project will be considered canceled, notifying both Expert & Client.
    • If Client fails to submit the last payment within 10 working days, FoodSight and the Expert are allowed to not share the latest Milestone deliverables.
    • Submission of the last payment by the Client is considered as a release from him to FoodSight and the Expert and an acknowledgement of receiving all information and Documents from FoodSight and Expert. Accordingly, the Client declares completion of the Project.
    • FoodSight will be accepting Payments using one of the below payment modalities:
    • Physical payment at FoodSight offices: in cash or by cheque
    • Bank transfer
    • Cash Transfer via OMT

    If any other mode of payment is available FoodSight will notify the Client.

    • You acknowledge that FoodSight will be the intermediary in receiving and sending Payments and funds; it receives funds from the Client, holds them in its accounts then upon completion of Project it sends funds to Expert’s Account after deducting its Commission. Users cannot make money transactions to one another under these Terms and on this Site.
    • A Client is requested to settle any Payment in the currency mentioned in the approved Proposal.
    • The Payment schedule and conditions should be specified in the approved final Proposal. If you do not abide by these deadlines and obligations, you are violating these Terms.
  • Terms

In case you do not honor your obligation under these Terms, you agree to the following provisions:

    • If you are a Client and in case you enter into a project, you cannot retrieve in the middle of its execution by any means. In any major circumstances this case happened, you should send an inquiry to FoodSight before a 10 working days period. FoodSight is entitled to add a penalty consisting of an amount totaling 10% of the Project’s total amount. The penalty is added to the next due Payment if the project is resumed later on, or transferred to FoodSight separately.
    • If the Expert fails to provide the Client with the services agreed on in the approved Proposal and subsequent Service Agreement, even after two iterations not exceeding a total of 5 working days, FoodSight commits to waive to the Client an amount equal to the last Payment, should it be the last Milestone or project Payment, based on the payment modality agreed upon for the specific Project initiated. Nevertheless, such a decision to refund a Client shall be made at the sole discretion of FoodSight whereas, after investigation, it becomes evident, based on the available information and documents, that the Expert did not comply with the Project’s requirements.
  1. TAXES

By accepting these terms, you acknowledge and assume responsibility for paying any and all taxes, of any type, which may be applicable in the jurisdiction of the services provided. The Proposal you approve on this Site, should take into consideration any cost or financial liability you are bound to.

If you have an MOF number, you should mention it to FoodSight, for legal & financial matters.


In case the source of a fund is suspected to be fraudulent, we have the right to suspend a User withdrawal request. In case we detect a fraudulent payment between Users’ accounts, we will reverse it immediately. If those funds have already been released to you, you must pay the funds into your account. If you do not do so, we may suspend, limit or cancel your account, or take action against you to recover those funds.


You shall not solicit or attempt to establish, directly or indirectly, on your own behalf or on behalf of another person(s), any business relationship with FoodSight’s Experts that you came into contact with during the business relationship with us; that is, during the execution of this Agreement or during the 12 months period following the date of completion or termination of any Project under this Agreement.

FoodSight plays a mediator role, and is the party holding connection authority between expert & client.

  • You undertake that you shall maintain in confidence and shall not disclose or use, at any time during or after the term of the Project, without the prior written consent of FoodSight or the concerned User, any Confidential Information whether or not it is in written or permanent form.
  • Upon termination of the Project or upon request by the Client at any time before or after such termination, the Expert shall deliver to the Client all written and tangible material in the Expert’s possession incorporating the Confidential Information or otherwise relating to the Client’s business under the Service Agreement they entered to.

Any report or other output such as charts, procedures or else, prepared by the Expert for the Client under the Project, shall belong to and remains the property of the Client. The Expert may retain a copy of such documents. All reports and relevant data and information such as maps, diagrams, plans, databases, other documents and software, supporting records or material compiled or prepared by the Expert for the Client in the course of the services shall be confidential and become and remain the absolute property of the Client once all fees are paid by the latter.


Our Site may contain links to third-party web sites or services that are not owned or controlled by FoodSight. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third party web sites or services. If you decide to access any of the Third-Party websites linked to the Services, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.


Content published on this Website (such as digital downloads, images, texts, graphics, logos, data compilation, software) is the property of FoodSight and/or its content creators and are protected by Lebanon and international copyright laws. The entire compilation of the content found on this Website is the exclusive property of FoodSight and protected by Lebanon and international copyright laws.


Users may not assign, delegate, sub-contract, charge, or otherwise transfer any or all of its rights and obligations under these Terms without the prior written consent of FoodSight.


The entire communication with us is electronic. Every time you send us an email or visit our Website, you are going to be communicating with us. You hereby consent to receive communications from us. If you subscribe to the news on our Website, you are going to receive regular emails from us. We will continue to communicate with you by posting news and notices on our Website and by sending you emails. You also agree that all notices, disclosures, agreements and other communications we provide to you electronically meet the legal requirements that such communications be in writing.


We take your notices of alleged Intellectual Property rights infringement seriously. We will respond and investigate serious notices of such infringements. Kindly contact us in case you believe your copyrights were violated on and we promise you to take your concern seriously and respond to it accordingly.



  • In no event shall FOODSIGHT, nor any of its officers, directors and employees, be liable to you for anything arising out of or in any way connected with your use of this Website, whether such liability is under contract, tort or otherwise, and FoodSight, including its officers, directors and employees shall not be liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.
  • In case some jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, IN THESE JURISDICTIONS, FoodSight’s LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

You hereby indemnify to the fullest extent FoodSight from and against any and all liabilities, costs, demands, causes of action, damages and expenses (including reasonable attorney’s fees) arising out of or in any way related to your breach of any of the provisions of these Terms.


We operate from Lebanon and we do not guarantee if you are violating any local regulations or stipulations of your law. THUS, YOU ARE RESPONSIBLE TO MAKE SURE THAT YOU ARE NOT VIOLATING THE REGULATIONS IN YOUR PLACE OF RESIDENCE OR OTHERS.


By visiting this website, you agree that the laws of Lebanon, without regard to principles of conflict laws, will govern these terms of service, or any dispute of any sort that might come between FoodSight and you, or our business partners and associates.


Users will use their best efforts to settle amicably any dispute, controversy or claim arising out of, or relating to these Terms or any Project. FoodSight will offer its services to assist the Client and the Expert by reviewing their dispute and shall propose a mutual, non-binding resolution.

Any dispute between client, FoodSight and/or Expert, controversy or claim arising out of or relating to the project or the breach, termination or invalidity thereof, that cannot be settled amicably in a period of 60 days, fail to do so it shall be settled by court exclusively according to the jurisdiction of the Lebanese courts located in Beirut. These courts shall have sole and exclusive jurisdiction over any disputes arising under the terms of this Agreement and consequent transactions.


FoodSight shall not be responsible for any failure to perform or any delay in performance of any obligation by any User hereunder due to events beyond our control, including but not limited to labor disturbances, accidents, fires, floods, earthquakes, telecommunications or internet failures, strikes, blocking of means of transport or supply, wars, riots, rebellions, blockades, acts of government, governmental requirements and regulations or restrictions imposed by law or any other similar conditions beyond our reasonable control.

The time for performance shall be extended by the period of such delay. We shall take all reasonable steps to mitigate the effects of any force majeure event. Irrespective of any extension of time, if an event of Force Majeure occurs and its effect continues for a period of 60 days, either party to a Project may give to the other a 30-days’s notice of termination.  If, at the end of the 30-days period, the effect of the Force Majeure continues, the related Project and subsequent Service Agreement will terminate.


The English version of these Terms shall prevail for any purposes.


If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.

These Terms, including any legal notices and disclaimers contained on this Website, in addition, constitute the entire agreement between FoodSight and you in relation to your use of this Website, and supersede all prior agreements and understandings with respect to the same.

By using this Site, you declare your acceptance of these Terms. If you do not agree to these Terms, you may not use our Site.


If you have any questions about these Terms, please contact us electrically by sending a message on our Site or an email on .
Address: Museum str, Badaro 4916 bldg, 5th floor
POBox: 50-110 Beirut, Lebanon
(T) +961 70 910632 (T) +961 70 099770

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